Dispute Resolution Policy

This policy governs complaints from students respecting Create Career College and any aspect of its operations.

Student complaints must be made in writing.

A student who makes or is otherwise involved in a complaint will not be subject to any form of

retaliation by the institution at any time.

The process by which the student complaint will be handled is as follows:

1. Students will attempt to resolve a dispute or grievance directly with the person(s) involved. This is to be done in a professional and courteous manner;

2. If this does not solve the dispute or grievance, the dispute will be submitted in confidence in writing to Senior Education Advisor, Sherry Li, (email: [email protected]). The onsite Education Advisor will attempt to mediate the dispute and reach resolution in a fair and reasonable manner.

3. If the Student Advisor is unavailable or named in the complaint, the dispute must be submitted in writing to the DRP officer Jun Liang (email: [email protected]);

4. If the dispute or grievance remains unresolved after seven (7) days following written submission, a written account is submitted to the Director Sophie Miao (email: [email protected]) for immediate action. Every effort will be made to resolve the dispute or grievance at this point. A written decision on the dispute or grievance will be sent to all persons involved within ten (30) days following its receipt.

The written decision will include the reasons for the determination and the reconsideration (if any); The written reasons will advise a student, that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca).

Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.]

5. Any unresolved disputes or grievances following the above steps should be directed to:

Private Training Institutions Branch (PTIB) 203 – 1155 West Pender Street Vancouver BC V6E 2P4 Tel: 1-800-661-7441