Code of Practice

International Education Code of Practice

At Create Career College, we are committed to delivering a high-quality, supportive, and transparent learning environment for all international students. As an institution with Education Quality Assurance (EQA) designation, we fully adhere to the International Education Code of Practice set by the Ministry of Post-Secondary Education and Future Skills.

Clear and Honest Marketing

We strive to provide students with accurate, complete, and timely information across all channels—including our website, social media, brochures, and communications with education agents. This includes:

Program admission requirements and delivery formats
Tuition and mandatory fees
Cost of living estimates in British Columbia
Housing availability and assistance
PGWP eligibility (see details below)
Career pathways and employment support services

We ensure that no misleading or exaggerated claims are made regarding immigration pathways or job outcomes.

Ethical Use of Education Agents

We work only with vetted and contracted education agents who follow ethical recruitment standards. Our practices include:

Written agreements outlining responsibilities
Training and regular monitoring of agents
Requirement that agents provide truthful, current, and complete information
Prompt corrective action when concerns are raised about agent behavior

If you experience a concern with a representative or education agent, we encourage you to contact our admissions department directly.

Transparent Enrolment and Tuition Practices

We clearly publish and communicate the following:

Tuition and fees by program
Admissions deadlines and processes
Refund and withdrawal policies
Deferral and leave of absence procedures

We maintain a balanced international student ratio to ensure quality instruction and support services are accessible to all.

Student Orientation and Support Services

To help international students transition to life in Canada, we provide:

Pre-arrival support through checklists and virtual guidance
In-person or online orientation sessions covering topics such as campus safety, academic expectations, health care, and student rights
Access to designated international student advisors for academic and personal concerns
Cultural adjustment resources and community engagement opportunities

Learn More: https://ccccollege.com/student-support-services/

Academic Progress Monitoring and Learning Support

We are committed to your academic success. Support services include:

Monitoring of attendance and academic progress
Early intervention if a student is at risk of falling behind
Access to tutoring, academic coaching, and learning support staff
Assistance with study skills, time management, and exam preparation

Learn More: https://ccccollege.com/student-support-services/

Mental Health, Safety, and Well-being

Create Career College supports the overall well-being of international students. Our approach includes:

Access to mental health and addiction resources
Referrals to community health services when needed
Overdose prevention and response training
Promotion of inclusive, culturally responsive services
Confidential support for stress, anxiety, and crisis situations

Emergency contacts and crisis lines are made available to all students at orientation and posted throughout the campus.

Learn More: https://ccccollege.com/health-wellness/

Housing Assistance

While Create Career College does not provide on-campus housing, we connect students to reliable housing resources and guidance:

B.C. Tenancy laws and renters’ rights
Housing search tips and listings
Roommate agreements and dispute resolution
Budgeting tools and cost of living calculators

Useful Resources:

To learn more about your rights as a tenant in British Columbia, visit the BC Residential Tenancy Act.

Learn More: Student Accommodation

Post-Graduation Support

We help international students prepare for life after graduation through:

Career workshops and résumé support
Job search coaching and employer referrals
Immigration information provided by regulated immigration professionals only
Links to B.C. and Canadian government support programs

Post-Graduation Work Permit (PGWP)

The PGWP temporarily allows international students who graduate from eligible Canadian post-secondary institutions to work in Canada.

Eligibility: Students graduating from programs of at least 8 months at public institutions or degree programs at certain private institutions may qualify.
Important Information: Graduates of private training institutions in BC are generally ineligible for the PGWP.

Please note that Create Career College programs are currently not eligible for the Post-Graduation Work Permit (PGWP) Program.

For more information, visit:

Student Rights and Dispute Resolution

Create Career College is committed to providing a safe, respectful, and inclusive learning environment. Students have the right to:

Raise academic, service-related, or personal concerns without fear of retaliation
Access clear grievance and dispute resolution procedures
Receive a timely and fair response to complaints

Details of our Student Grievance Policy and related procedures are provided during orientation and are available upon request.

Crisis and Emergency Planning

Create Career College is committed to providing a safe, respectful, and inclusive learning environment. Students have the right to:

Raise academic, service-related, or personal concerns without fear of retaliation
Access clear grievance and dispute resolution procedures
Receive a timely and fair response to complaints

Details of our Student Grievance Policy and related procedures are provided during orientation and are available upon request.

Questions or Concerns?

If you have any questions about our commitment to international students or would like to speak with a designated student support representative, please contact:

Student Support Officer
Jun Liang
Email: [email protected]

International Education Code of Practice

Code of Practice