Business and Hospitality Communication

This is a program that integrates business and hospitality communication, offering students a solid foundation in business English, which is highly required for entering hospitality industry. Within the extensive 36-week program, students will be well prepared to work in the hospitality industry or to receive higher education with the most essential and practical English skills.

The Business & Hospitality Communication program in Create Career College enables students to, first, lay a solid foundation of general and business English. Next, this program introduces the communication skills necessary for working in the hospitality industry. At an entry level, learners will be introduced to the basic communication skills necessary for working at a hotel reception or front desk. They will learn how to communicate properly with potential customers during inquiries as well as how to reserve rooms for hotel guests. It also describes the steps involved in check-in and check-out as well as the terminologies and expressions needed for these procedures. At a management level, learners will be introduced to advanced communication skills used in hospitality, tourism, and airline industry. Overall, this program is designed for younger trainees entering into the hospitality industry to improve their communication skills at hospitality-related workplace, trigger their interests in Hospitality Industry, and pursue a further career training in the future.

Program Duration

Program Length – 36 Weeks 

(*3 Semesters, 12 Weeks for 1 Semester)

Admission Requirements


English Admission Requirement

Completion of an approved English test, successful assessment by Create Career College (CCC), or completion of the CCC’s English for Academic Purposes (EAP) course.

TOEFL iBT a minimum score of 60 or IELTS academic a minimum score of 4.5

Successful completion of Grade 12 from a Canadian High School or equivalent

A score of 60% on the Create Career College English Placement Test

Completion of Create Career College’s English as Academic Purposes (EAP) EAP is a prerequisite language program designed for international students who want to enroll in academic or vocational courses at CCC or Lakeland College in Alberta

Course Listing

Foundation of English course is a blend of business and general English, with a strong communicative focus. It is specifically designed to get learners talking. This course covers various global lifestyle topics. The topic areas, such as heritage, processes, time management and the Olympic Games, are engaging. Each unit consists of four strands. The grammar and functional language strands help students to lay a solid foundation of English. The ‘Work skills’ strand provides useful input and helps learners develop the skills they need to excel in the workplace. The vocabulary strand contains relevant business terms, helping learners develop a broad range of vocabulary for use in social and professional contexts. It includes language such as prefixes, suffixes, collocations and opposites, in addition to helpful notes on pronunciation.

Introduction to a career in Hospitality Industry at an entry level improves the necessary knowledge and skills of students planning to study in Hospitality Industry. This course provides students with simple, functional language for dealing with customers and colleagues in a variety of situations, such as taking bookings, checking guests in and out, dealing with inquiries and complaints, or taking payments. The course offers a straightforward approach to developing basic communication skills in the context of the hotel and catering industry.

Introduction to a career in Hospitality Industry at a management level improves the knowledge of people training for, or who have academy started, career in hotel, airline, tourism or catering industry. This course provides the language needed for dealing with customers and colleagues in a variety of work-related situations such as taking reservations, providing local information, serving food and drink, or applying for jobs. The course offers a straightforward approach to developing advanced communication skills in the context of the hotel and catering industry, tourism industry, and airline industry.

Career Opportunity

  • Tour Guide
  • Travel Translator
  • Events Coordinator
  • Media Planner
  • Human Relation Manager

Start Dates

October 12, 2021
November 8, 2021
December 6, 2021
Jan.17, 2022
Feb. 14, 2022
Feb. 28, 2022
Mar. 28, 2022

Apr. 25 2022
May 23, 2022
Jun. 20 2022
Jul 18 2022
Aug. 15, 2022
Sep. 12 2022
Oct. 24 2022
Nov. 7 2022

Class Schedule

Monday 1:30PM to 5:30PM
Tuesday 1:30PM to 5:30PM
Wednesday 1:30PM to 5:30PM
Thursday 1:30PM to 5:30PM
Friday 1:30PM to 5:30PM